We offer multiple convenient payment methods to ensure a smooth and hassle-free checkout experience. Choose from a range of options that include major credit and debit cards, express checkout services, and trusted online platforms. We've got you covered.

Payment Methods Accepted:

1. Credit and Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

2. Shop Pay, Amazon Pay, PayPal, Google Pay, and Facebook Pay: We offer express checkout options through these trusted services, allowing you to conveniently use your existing accounts for a seamless payment process.

What is an Authorization Hold? An authorization hold is a common practice used by merchants to verify the validity of a payment method and reserve funds for a potential transaction. When you place an order online, we contact your bank or card issuer to confirm if the funds are available for the purchase. As part of this process, a temporary hold is placed on the specified amount in your account.

Why Does an Authorization Hold Occur? There are several reasons why an authorization hold may occur:

1. Payment Verification: We initiate an authorization hold to ensure that the payment details provided are valid and the funds are available to complete the transaction.

2. Order Confirmation: An authorization hold helps reserve the funds temporarily, allowing us to confirm the availability of the product or service you ordered.

3. Potential Changes or Cancellations: In some cases, an authorization hold provides flexibility for making changes to an order or canceling it before the transaction is fully processed.

What Should You Do? If you notice an authorization hold on your account for an order that did not complete or was canceled, here's what you can do:

1. Contact us: Reach out to our Customer Happiness team and provide us with the relevant details, including the order number and the specific charge you see on your account. They will be able to assist you further and provide clarification.

2. Verify with Your Bank: If you have concerns or questions about the authorization hold, contact your bank or card issuer directly. They can explain their policies regarding authorization holds and provide any necessary assistance.

3. Monitor Your Account: Keep an eye on your account to ensure that the authorization hold is released within the expected timeframe. If the hold persists beyond the indicated period, contact your bank for further guidance.

Price Match Promise

You may be able to request a price match if your item meets the following:

1. The same as our vendor's product. The product you wish to price match must be the same color, collection, and Item Number to qualify for a price match. The product must also be new condition.
2. In stock and available for shipping by our vendor. We will match the price of our vendors if the item is in stock and able to be shipped immediately. 
3. Not part of a Promotional Sale or Clearance. All lower prices must be standard promotional pricing and not part of a promotional sale similar, but not limited to: Labor Day Sales, Memorial Day Sales, Thanksgiving Day Sales, or Special Day or Hourly Sales. 
4. For retroactive price adjustment requests, orders must have been placed within the last 14 days. 

To Request a Price Match, Contact Our Customer Happiness Team
Phone1-866-619-1004Available: Mon-Fri 9am-7pm, Sat 9am-6pm, Sun 11am-7pm ETHolidays: Closed 12/24, 12/25, 12/31 and 1/1EmailSend us a messageAvailable: Mon-Fri 9am-7pm, Sat 9am-6pm, Sun 11am-7pm ETHolidays: Closed 12/24, 12/25, 12/31 and 1/1Text1-978-634-4009Available: Mon-Fri 9am-7pm ETHolidays: Closed 12/24, 12/25, 12/31 and 1/1

Troubleshooting Address or Zip Code Mismatch Errors:

1. Verify Accuracy: Double-check the information you entered, ensuring there are no missing characters or typographical errors. Pay close attention to the name, address, and card number fields. Even minor mistakes can cause verification issues. Correct any errors and try submitting the payment again.

2. Match Billing Address: Confirm that the billing address you entered during checkout matches the billing address associated with your card. If you recently moved or have multiple addresses on file, ensure you are using the correct address. Outdated or incorrect billing information can trigger a mismatch error.

3. Address Line Format: When entering your address, follow the proper format. Enter the street address on line 1, and if applicable, include apartment or suite numbers on a separate line. Avoid adding apartment numbers or unit information in line 1, as this can cause validation errors. Stick to the standard address format to increase the chances of successful verification.

4. Contact Card Provider: If you have confirmed the accuracy of your entered information and the error persists, contact your credit card's customer service number. Speak with a representative and verify that the name and address on file with your card provider are entered exactly as they appear. This step ensures you have the most up-to-date information and minimizes the possibility of a mismatch error.

5. Try an Alternative Card: If you have tried all the above steps and continue to encounter address or zip code mismatch errors, consider using an alternative debit or credit card for your purchase. It's possible that the issue may be specific to the card you initially attempted to use. Using a different card can help bypass the verification problem and allow for a successful transaction.

Sales Tax Collection:

Sales tax is collected on orders in select states where it is required by law. The specific amount of sales tax will depend on the state in which you reside or where the order is being shipped. The tax rate is determined based on applicable state and local regulations.

How to Determine Sales Tax:

To determine the exact sales tax on your order, simply proceed to the checkout page and enter your address information. Our system will automatically calculate the appropriate sales tax based on the provided address. The breakdown of the sales tax amount will be displayed before you finalize your purchase.

Transparency and Compliance:

At Nathan James, we prioritize transparency and compliance with tax regulations. We adhere to the applicable laws in the states where sales tax collection is required, ensuring a fair and responsible approach to taxation.

Yes, You can choose to pay with Afterpay at checkout, which allows you to pay in four interest-free payments or split your purchase into monthly payments where eligible. To utilize this, select Afterpay as your payment type at checkout. Afterpay T&Cs apply.

If you would like to know more about Afterpay, visit the Afterpay website at www.afterpay.com or check out the links below.

Afterpay Help Center

Afterpay Installment Agreement

Afterpay Terms of Service

Afterpay Privacy Policy

1. Is there an expiration date for the gift card?
   No, our gift cards do not expire.
   
   
2. Can I use a gift card to purchase any item on the website?
   Gift Cards can be used to purchase any items except other gift cards.
   
   
3. How do I check the balance of my gift card?
   To check the balance of your gift card, visit the link provided in your gift card email. Or, contact our Customer Happiness Team at (866) 619-1004, or via email at help@nathanjames.com
   
   
4. What happens if I lose my gift card?
   All gift cards are digital, but if you lose your gift card code, our Customer Happiness Team can provide it to you.
   
   
5. Are gift cards refundable or transferable?
   No, gift cards are not refundable or transferable. Any monetary value from a return for a purchase made with a gift card will go back to a gift card.
   
   
6. Can I use a gift card along with other promotional offers or discounts?
   Yes, you can use your gift card to pay for your purchase that has promotional offers or discounts
   
   
7. How quickly can I receive a digital gift card?
   Digital gift cards are emailed and generally received within 5 minutes after purchase. Always check your Spam and Junk mail folders too!
   
   
8. Can I reload or top up an existing gift card?
   No, gift cards cannot be reloaded or topped up. For an additional balance, a new gift card will need to be purchased.
   
   
9. Do gift cards cover tax costs?
   Yes, gift cards will cover any taxes on an order if used assuming the balance of the card is greater than the total of the order.
   
   
10. Can I return items purchased with a gift card?
    Yes, the price paid will be returned back to the gift card.
    
    
11. What payment methods can I use to purchase a gift card?
    Credit or debit cards can be used to purchase a gift card. Gift Cards cannot be used to purchase other gift cards.
    
    
12. Are there any limitations on using gift cards along with other payment methods?
    No, you can use the balance of a gift card to cover the partial cost of a purchase. Be sure to apply the gift card balance first before your secondary form of payment. 

Orders are shipped from our warehouse in Nevada.

If you're on the West Coast, you'll receive your order in 3-5 business days.

If you're on the East Coast, you'll receive your order in 8-11 business days. 

Note: For East Coast orders, packages ship out of our warehouse on Tuesdays and Fridays to a processing hub in Kentucky. From there, orders should arrive within 3-5 business days. Please allow up to 4 days for your tracking to update from “label created” status to “in transit”. This is normal and your tracking will show movement after FedEx completes the initial scan. 

These delivery estimates begin from the order date, excluding backordered items. Backordered items will ship according to the estimated timeline provided on each individual item page on the date of purchase.

We offer free standard shipping on all orders.

We offer free standard shipping on all orders. At this time, standard shipping is the only option available.

We currently use FedEx shipping for all items, including sofas, outdoor furniture, and kits. 

Since we use a third-party shipping company to deliver your order, we're unable to guarantee that your order will be delivered on a specific date. We are also unable to schedule a specific delivery date for your order.

As soon as your order ships out, we'll send over a shipping confirmation email with the tracking number(s) you can use to follow the progress of your package. We recommend keeping a close eye on your order's tracking number(s) so you can see the estimated delivery date once it’s made available. You can also sign up for FedEx Delivery Manager® to receive updates on your order via email, text, phone, mobile app, or a combination.

We ship to the continental U.S. 

At this time, we’re unable to ship to Puerto Rico, Guam, Hawaii, Alaska, the U.S. Virgin Islands, P.O. boxes, or APO/FPO addresses.

If you live outside of the continental U.S., you may be able to purchase our products from one of our retail partners.

At this time, we are not able to offer expedited shipping. Our standard shipping method allows us to keep our costs low by consolidating shipments. We then pass those savings on to you by offering free shipping on all orders!

We’re anxious and excited for you to receive your order, too. Our team will work hard to ensure your order arrives as quickly as possible.

Western United States

• Orders placed before 11 am PT often ship the same business day. 
• Orders placed after 11 am PT are shipped the next business day.

Includes: California, Nevada, Utah, Arizona, Oregon, Colorado, Idaho, Kansas, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Washington, and Wyoming.

Eastern United States

Packages ship out of our warehouse on Tuesdays and Fridays to a processing hub in Kentucky.

We do not ship on weekends or federal holidays.

We use FedEx Home Delivery for most orders. You’ll receive tracking information the moment we print your shipping label.

Please note: FedEx may break up or separate shipments based on their internal processes. Please allow 24-48 hours from the delivery of your first package for the remainder of your packages to be delivered.

Orders are delivered to your home or your building's mailroom. Our ready-to-assemble furniture arrives packaged securely in a box.

A backorder occurs when a product is temporarily out of stock, but you can still purchase it. We'll ship the item to you as soon as it becomes available again.

A preorder occurs when a new product has not yet come into stock, but you can still purchase it. We'll ship the item to you as soon as it arrives at our warehouse.

Items available for backorder and preorder have their estimated shipping date listed on the product page. Please note that these dates are estimates and they can fluctuate.

Yes, you can cancel a backorder at any time before it ships. Please contact our customer happiness team to assist you with the cancellation process.

Preordered items are charged when the order is placed. This reserves your items and ensures they will be shipped immediately as soon as they are back in stock!

The wait time for backordered and preordered items varies depending on the product and supplier. We provide an estimated shipping date on the product page. Please note that this date is an estimate and can fluctuate.

We strive to meet the estimated shipping dates, but sometimes delays can occur due to unforeseen circumstances. We will notify you of any significant delays and provide you with options, including continuing to wait or cancelling your order for a full refund.

Yes, you can! In-stock items will be shipped according to our standard shipping process, while backordered and preordered items will ship separately when they become available.

You will be notified via email when your backordered item ships. You'll also receive weekly updates on the status and estimated ship date for your backordered or preordered item(s).

You can change your shipping address for a backordered or preordered item up until it is ready to be shipped. Please contact our customer happiness team to make any necessary adjustments.

We apologize for any inconvenience caused by a missing item from your order. If you ordered multiple items, they may be delivered in separate shipments. However, most separated orders are delivered within 24-48 hours of each other.

Allow Time for Delivery: Please allow the designated delivery time to elapse before assuming an item is missing. Delivery carriers may follow different routes and schedules for each package, resulting in varying delivery times.

Contacting Customer Support: If it has been more than 48 hours since the initial delivery and you still haven't received all the items from your order, please reach out to our Customer Happiness Team. Provide your order number and details of the missing item(s) so that we can assist you promptly.

We understand that sometimes circumstances change, and you may need to cancel your order.

Our team is dedicated to shipping orders quickly, which means that cancellations may not be possible after the order is labeled for shipment. However, we encourage you to contact us as soon as possible to request a cancellation.

If a cancellation is not possible due to the order's processing stage, you may still have the option to return the items using our easy returns process. Our Customer Happiness Team can guide you through the returns procedure, ensuring a seamless experience.

Once your order has shipped, you will receive an email witha. tracking number to track your package from our warehouse directly to your door. You can check the status of your current or previous orders at any time on your Order History page in your account.

Don't have an account yet? Create one here using the email address you used to place your order.

Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse directly to your door. You can also find your tracking info on your Order History page in your account.

Don't have an account yet? Create one here using the email address you used to place your order.

If you’re unable to locate your tracking information, please contact our Customer Happiness Team and we’ll help you out.

Occasionally, carriers may scan your shipment as delivered, but nothing has actually arrived at your home. Here are the steps to take if this happens:

1. Confirm that the shipping address entered at checkout is correct. You can view this on your order confirmation email or on your order status page.

2. Check all exterior doors and other locations where the package could be, including porches, patios, garage, and any area out of potential weather hazards.

3. If you live in an apartment, check with your front desk attendant, building security, and mailroom.

4. Check with neighbors around your residence. Sometimes carriers will drop the package off close by mistakenly.

5. Check with anyone who might have retrieved the package.

6. Allow 2 business days for the order to arrive. Sometimes orders are prematurely scanned as delivered and will generally show up within the next couple of days. 

7. Contact the carrier who is delivering the package. Your package may be held at the carrier's hub.

If it has been more than 2 business days since your tracking information says your order was delivered and you’ve not been able to locate your package, please contact our Customer Happiness Team so that we can assist you.

At this time, we’re unable to adjust any items on your order after it is placed. We may be able to cancel your order instead so that you can place a new order with the desired items. See more about canceling your order here.

Our shipping process is designed to get orders to our customers as quickly as possible. This means we may not be able to update shipping addresses before packages are processed. Once a package is shipped, the shipping address cannot be changed. 

In these cases, FedEx provides a free and easy way to stop your package from being delivered to the original address and to be held for pickup at a secure location. You can learn more about this service from FedEx here. 

You may not see any updates on the tracking number for 24-48 hours. This is normal and you'll begin to see updates once the label is scanned by the carrier. 

On rare occasions, the carrier may miss a tracking scan for a package. When this happens, the tracking may not show any updates for 3-5 business days and then will suddenly be out for delivery.

If 10 business days have passed and your tracking information has still not been updated, this could mean your order is lost. Please contact our Customer Happiness Team for help.

Shipping Timelines: We strive for quick processing and delivery of orders. Typically, orders are shipped from our warehouse within 1-2 business days after being placed.

Inability to Hold Orders: Regrettably, we cannot hold orders for future dates. Our shipping procedures are designed to ensure prompt delivery, and we are unable to delay shipments for specific dates.

Recommendation: If you need your order to arrive on a specific future date, we suggest waiting until you are ready to receive it before placing the order. This way, we can ensure a smooth and timely delivery experience.

We’re not able to change the billing address on your order after it is placed. This is a payment security measure enforced by our payment processor. 

At checkout, the billing address is verified and must match the billing address on file for the payment method used. We cannot change the billing address after this verification is completed.

Cam lock fasteners can be a bit tricky, especially if you've never used them before. The resources below can help ensure a smooth assembly.

While we recommend using a certified electrician for all hardwiring, all of our fixtures can be set up without an electrician as long as you are replacing an existing fixture or have an existing junction box ready for a fixture installation. For all new constructions, please use a certified electrician.

Before dealing with any electrical components, it is imperative to make sure hands and the floor are dry to avoid a possible electric shock hazard.

Ensure power is off when installing. Shut off power, at the source, to the fixture that is being changed out. This means knowing where the electrical panel is and flipping the right switch. This step should not be skipped. Turning off the light switch is not sufficient to prevent electrical shock.

Pro Tip: Make sure to install the door completely open making a 180-degree angle flush with the side of the cabinet. 

The instruction sheet included with your light fixture will indicate the recommended bulb type and wattage for your specific fixture. 

The bulb you choose to use must not be greater than the max wattage for the fixture. It must match the base size and the diameter of the bulb should be less than the diameter of the shade.

Does one or more of your shelves wobble back and forth? Well, just like at any wedding, a little wobble is to be expected. Any slight shelf movement will not affect the stability of the shelf, and a replacement unit would behave the same.

Here's what we consider normal:

1. Being able to shift the shelf 1-2 mm up and down when pulling/pushing
2. Slight give and tolerance 

Check out this quick video that shows what we're talking about (0:50 second mark).

If your shelf is unstable or does not securely fasten to the railings, please reach out to us!

The short answer is yes. Dimmability is related to the light bulb and the wall switch, not the light fixture. All of our hardwired fixtures are compatible with dimmable light bulbs.

We recommend using a dimmer switch, as it extends the life of the bulb and allows for energy saving and great ambiance. 

If using an LED bulb, please ensure both the LED bulb and dimmer switch are compatible.

Yes, all of our light fixtures are either UL or ETL.

UL (Underwriters Laboratories) means the product meets the specific safety requirements necessary to be used by consumers in their homes.

ETL (Electrical Testing Laboratories) is a certification given to products that have undergone testing through the company Intertek. Intertek is a Nationally Recognized Testing Laboratory (NRTL) with the Occupational Safety & Health Administration (OSHA). ETL uses the same standards as UL and is accepted by authorities.

Our light fixtures are only warranted in Canada and the United States.

Yes! The key is to ensure that the base size matches and the diameter of the bulb is less than the diameter of the shade. The instruction sheet for your light fixture will indicate the recommended wattage for the bulb.

When it comes to touching up scratches on furniture, the approach can vary depending on the type of furniture and finish. Here are some general steps to help you address minor scratches:

1. Clean the Surface: Start by cleaning the scratched area with a mild, non-abrasive cleaner and a soft cloth to remove any dirt or debris. This ensures a clean surface for the touch-up process.

2. Assess the Damage: Examine the scratch to determine its depth. If it is a shallow scratch that has only affected the surface layer, you can often address it with simple touch-up techniques. Deeper scratches may require more extensive repair or professional assistance.

3. Consider the Furniture Finish: Different furniture finishes may require different touch-up methods. If you're unsure about the type of finish, you can refer to our website, or reach out to our Customer Happiness Team.

4. Use a Touch-Up Marker or Pen: For minor scratches on wood furniture with a stained or painted finish, touch-up markers or pens that match the furniture's color can be effective. Choose a marker that closely matches the color of your furniture and carefully apply it to the scratched area following the manufacturer's instructions. Apply the marker in a gentle, back-and-forth motion to fill the scratch, and wipe away any excess with a clean cloth.

5. Try Wax Fillers or Fill-Sticks: For deeper scratches on wood furniture, wax fillers or fill-sticks can be used. Select a filler that matches the color of the furniture and carefully fill the scratch, following the product instructions. Use a plastic scraper or a credit card to level the filler with the surface, and remove any excess material.

6. Finishing Touch: After applying the touch-up marker, pen, or filler, let it dry according to the manufacturer's instructions. Once dry, gently buff the repaired area with a soft cloth to blend it with the surrounding surface.

It's important to note that these touch-up techniques are suitable for minor scratches, and deeper or extensive damage may require professional repair or refinishing services. If you have any concerns or questions about the best approach for your specific furniture, consider consulting a professional furniture repair specialist for advice tailored to your situation.

Remember, prevention is always the best strategy. Using furniture protectors, avoiding sharp objects, and practicing regular maintenance can help minimize the occurrence of scratches and keep your furniture looking its best.

Introduction

European hinges provide a sleek and modern look to cabinet doors, offering both functionality and aesthetics. This guide will walk you through the process of installing and adjusting hinges on some of Nathan James' cabinets. With a few simple steps and the right tools, you'll be able to achieve seamless and perfectly aligned cabinet doors. 

Materials and Tools Needed

- Hinges

- Screwdriver

- Cabinet doors 

Installation Steps

1. Door Preparation:

   a. Place the cabinet door on a flat surface with the front facing up.

   b. Attach the hinge to the door using the provided screws. Use the properly indicated screws to secure the hinge to the door. Ensure the hinge is positioned correctly, aligning it with the edge of the door.

2. Mounting the Hinges:

   a. Open the cabinet door and position it in front of the cabinet opening.

   b. Hold the door in place while aligning the hinge cups with the corresponding holes on the cabinet frame.

   c. Secure the hinge cups to the cabinet frame using the provided screws. Make sure the screws are tightened securely.

Adjustment Steps:

1. Adjusting Door Height:

   a. If the door is too low or too high, locate the height adjustment screws on the hinge.

   b. Loosen the screws slightly to release the tension.

   c. Move the door up or down to achieve the desired height.

   d. Tighten the height adjustment screws to secure the door in place.

2. Adjusting Side-to-Side Gap:

   a. To adjust the side-to-side gap between the cabinet doors, locate the side-to-side adjustment screws on the hinge.

   b. Loosen the screws slightly to allow movement.

   c. Turn the screws clockwise to decrease the gap or counterclockwise to increase the gap.

   d. Check the gap visually and adjust until it is even and aligned.

   e. Tighten the side-to-side adjustment screws to lock the doors in place.

3. Adjusting Depth Alignment:

   a. If you need to adjust the depth of the doors to align them with the sides of the cabinet, locate the in-and-out adjustment screws on the hinge.

   b. Loosen the screws slightly to enable adjustment.

   c. Move the door in or out until it is aligned with the cabinet side.

   d. Tighten the in-and-out adjustment screws to secure the door in the desired position.

Conclusion

Installing and adjusting hinges on cabinets is a straightforward process that can greatly enhance the functionality and appearance of your cabinets. By following these steps and making necessary adjustments, you can achieve perfectly aligned and smoothly operating cabinet doors. Remember to take your time, ensure all screws are securely tightened, and make small adjustments as needed until you achieve the desired results.

Note: The instructions provided may vary slightly based on the specific type of hinges you are using. Always refer to the product's instruction guidelines for precise instructions tailored to your hinges.

We hope this guide has been helpful in assisting you with installing and adjusting European hinges on your cabinets. If you have any further questions or need additional assistance, feel free to reach out to our customer support team. Enjoy your beautifully functional cabinets!

Yes, a plug-in fixture can be turned into a hardwired fixture and a hardwired fixture can become a plug-in fixture. 

For many products, we will provide the necessary hardware to make these changes. If not, you will need to purchase the necessary hardware separately.

Having an issue with your drawers fitting correctly? You're not alone. Take a look at the article below that should help get this taken care of!

Many customers have mentioned to us that their drawers sit above where they should, which leaves a gap. Do yours look something like this?

Here's how you can fix it:

1. Make sure your drawer and cabinet runners are correctly installed. See step 6 on page 10 of the Instruction Sheet.
       Helpful Diagram:
   
2. Review page 18 of our Instruction Sheet and assure the drawer runners are fully inserted into the cabinet slides and not laying on top of the runner itself.
       Helpful Diagram:
   
3. Review this video here (0:50 second mark specifically), to see how these should fit with each other.
       Insider Tip: It's a super common and easy mistake to accidentally assemble the drawers with the sliders sitting on top of the cabinet members since the drawers will still technically function even if they're not sitting correctly inside the cabinet members.
   
   
4. If this doesn't resolve the overlap issue with your drawers, please let us know. Your purchase is completely covered under our Lifetime Manufacturer's Warranty and we're absolutely here to make this right for you!
   
   

We're you supposed to receive either 2 or 4 Part D pieces, but only got half that? Here's how you can find the missing one(s). 

1. Slide them apart.
   
   Yes, it's that simple. Normally they are slid together and just need pulled apart. That was easy!

If that didn't solve the issue, get in touch with us and we'll see about s

Introduction

Laminate finishes are a popular choice for furniture and surfaces due to their durability and easy maintenance. However, over time, some laminate finishes may develop a yellowish tint, which can affect their appearance. In this guide, we will explore the reasons behind laminate yellowing and provide helpful tips on how to address and prevent this issue, ensuring your laminate surfaces retain their original beauty.

Why Do Laminate Finishes Yellow? Laminate finishes can yellow due to various factors, including:

1. Exposure to UV Light: Prolonged exposure to sunlight or artificial UV light sources can cause the laminate finish to yellow over time.

2. Chemical Reactions: Certain cleaning agents or household chemicals, such as ammonia or bleach, can react with the laminate surface and lead to discoloration.

3. Aging and Wear: Normal wear and tear, combined with the passage of time, can contribute to the yellowing of laminate finishes.

Prevention and Maintenance Tips: To minimize yellowing and maintain the pristine appearance of your laminate finishes, follow these preventive measures and maintenance tips:

1. Protect from UV Exposure:

   • Place blinds or curtains on windows to reduce direct sunlight exposure to laminate surfaces.
   • Consider using window films or UV-protective coatings on glass surfaces.

2. Use Compatible Cleaning Products:

   • Avoid using harsh or abrasive cleaners that can damage the laminate finish.
   • Choose mild, non-abrasive cleaners specifically designed for laminate surfaces.
   • Test any new cleaning product on a small, inconspicuous area before applying it to the entire surface.

3. Regular Cleaning and Maintenance:

   • Clean laminate surfaces regularly using a soft, lint-free cloth or sponge.
   • Wipe up spills promptly to prevent potential staining or chemical reactions.
   • Avoid using excessive water or liquid cleaners that can seep into the laminate and cause damage.

4. Protective Measures:

   • Place coasters or mats under hot items, such as pots and pans, to prevent direct heat contact.
   • Use protective pads or felt glides under furniture legs to prevent scratches and wear.

Addressing Yellowing: If you notice yellowing on your laminate finishes, here are a few steps you can take:

1. Gentle Cleaning:

   • Start by cleaning the surface with a mild, non-abrasive cleaner specifically formulated for laminate.
   • Gently scrub the affected area using a soft cloth or sponge.
   • Rinse thoroughly and dry the surface.

2. Stain Removal Techniques:

   • For stubborn stains or discoloration, you can try using specialized laminate stain removers or mild solutions like vinegar and water.
   • Follow the manufacturer's instructions and test the solution on a small, inconspicuous area first.

3. Seeking Professional Assistance:

   • If the yellowing persists or is widespread, it may be best to consult a professional laminate specialist for further assessment and advice.

Conclusion

Understanding the reasons behind laminate finish yellowing and implementing preventive measures can help maintain the original appearance of your laminate surfaces. By protecting them from UV exposure, using compatible cleaning products, and practicing regular maintenance, you can extend the lifespan and beauty of your funriute. Remember, proper care and maintenance are key to enjoying the long-lasting beauty of your laminate finishes.

If you have any further questions or concerns, please reach out to our Customer Happiness team, who will be happy to assist you.

Within 100 days of your purchase, visit our self-service returns center to initiate and complete your return. You'll need your order number and the email address used to place your order.

If you’ve already assembled your product, no longer have the shipping/packing materials, or it came damaged/defective, reach out to our Customer Happiness Team and we’ll look into other options for you.

If you purchased Nathan James products through one of our retail partners, the return process is a little different than our site. To initiate a return, contact the retailer you purchased from directly and they will walk you through the process.

Yes, we offer free returns for all orders placed on NathanJames.com that are within the 100-day return period.

We understand that sometimes when you bring a piece of furniture home, it doesn't fit with your decor just right. This is why we offer a 100-day return window. 

If you purchased Nathan James products through one of our retail partners, the return process is a little different than our site and your return window may vary.

We will process your refund when your return has been received at our warehouse. This is typically within 5-7 business days of handing the return over to the carrier.

If you don’t love your product and are considering something different, please reach out to our Customer Happiness Team and we’ll be happy to see how we can help.

All products purchased new from Nathan James or an approved brand partner come with a lifetime manufacturer warranty. If you experience any defects in the materials or workmanship of your product, please contact us with the following information:

• Your first and last name
• Your order number
• The item number of the product
• Your shipping address
• Photos/video of the issue
• If you did not order from nathanjames.com, please also provide a copy of your order receipt

Please see here for our full Lifetime Manufacturer Warranty.

Frequently Asked Questions (FAQ) - Nathan James Furniture

1. Do all products include cushion covers?

• Yes, all our outdoor products include cushion covers. We strive to provide a complete package to enhance your comfort and convenience.

2. Are the cushions waterproof?

• Yes, the fabric on the cushions is waterproof and High UV Fade Resistant. Our outdoor products are made with fabrics meant to withstand the elements, and our cushions are weather and moisture-resistant. To lengthen the life of your cushions, we recommend storing them in a dry area during inclement weather and bringing them indoors to store for the winter months.

3. Can you remove and wash the cushion covers?

• Yes, all our cushion covers are removable and washable, allowing you to easily maintain their cleanliness and keep them looking great for years to come!

4. Can the foam and fabric be cleaned with bleach?

• No, we do not recommend using bleach to clean the foam or fabric. Bleach can potentially damage the materials. We suggest following the care instructions provided with your furniture to ensure proper cleaning and maintenance.

5. Do all products require assembly?

• Yes, all our outdoor products require assembly. However, we provide detailed assembly instructions and include all necessary hardware, making the process as convenient and straightforward as possible.

6. What are the cushion thicknesses?

• The cushion thickness varies per collection and will be listed on the Product Detail Page (PDP) of each specific item. Please refer to the individual product descriptions for accurate information on cushion thickness.

7. Is the hardware rust-proof?

• Yes, we use rust-proof hardware in the construction of our furniture. This ensures that your furniture remains sturdy and maintains its aesthetic appeal over time, even in outdoor environments.

8. Are the foam and fabrics mold resistant?

• Yes, our foam and fabrics are designed to be mold resistant. We take great care in selecting materials that are resistant to mold growth, providing you with a hygienic and comfortable seating experience.

9. What does it mean that the furniture sets are sold as "components"?

• Each seat/item in our outdoor patio furniture sets is packaged and shipped separately, allowing you to replace specific components if needed, rather than purchasing the entire set again.

10. Can I purchase individual components separately?

• No, individual components of the furniture sets are not sold separately. The components are primarily meant for replacement purposes to maintain the integrity of your outdoor patio furniture set.

11. What materials are used in the construction of the outdoor patio furniture?

• Our outdoor patio furniture is specifically designed to withstand the elements. We use high-quality materials that are durable, weather-resistant, and suitable for outdoor use. These materials ensure that your furniture remains beautiful and functional over time, even when exposed to various weather conditions.

12. What types of furniture sets are available in the outdoor patio collection?

• Our outdoor patio furniture sets include tables, chairs, and love seats. These sets are carefully curated to provide you with a cohesive and stylish outdoor seating area, perfect for entertaining guests or enjoying a peaceful moment outdoors.

13. Are replacement components available for purchase?

• Yes, we offer replacement components for our outdoor patio furniture sets. If you need to replace any individual item within the set, such as a chair or a table, you can easily order the specific component you require.

14. What is the warranty coverage for the outdoor patio furniture?

• Our outdoor patio furniture is covered by the same warranty policy as our other furniture pieces. Please refer to our general warranty information for detailed coverage and terms.

15. Can the outdoor patio furniture be left outside year-round?

• While our outdoor patio furniture is designed to withstand the elements, we recommend taking appropriate precautions to extend its lifespan. We suggest covering or storing the furniture during harsh weather conditions or when not in use for extended periods. This will help preserve its appearance and durability over time.

16. Can I customize the outdoor patio furniture sets?

• At this time, our outdoor patio furniture sets are pre-designed to provide a cohesive look and functionality. However, you can still add individual touch and personalization with accessories like cushions, pillows, and décor items.

17. How do I care for and maintain my outdoor patio furniture?

• We recommend regularly cleaning your outdoor patio furniture with mild soap and water. Avoid using harsh chemicals or abrasive materials that could damage the finish. Additionally, it's advisable to periodically check and tighten any loose screws or connections to ensure the furniture remains sturdy and safe.

1. What other light bulbs can fit in this light?

The bulb must not be greater than the max wattage for the fixture. It must match the base size, and the diameter of any area of the bulb should be less than diameter of any area of shade, so that it can fit. See Light Bulb Bases

2. Can I use an LED light bulb?

Yes, so long that the base size matches and the diameter of any area of bulb is less than diameter of any area of shade, so that it can fit.

3. Is this UL/ETL certified?

Yes, all our products are either UL or ETL.

4. Do I need an electrician to set up the hardwire?

We recommend using a certified electrician for all hardwiring, although all of our fixtures can be set up without an electrician, as long as you are replacing an existing fixture or have an existing junction box ready for a fixture installation. ENSURE POWER IS OFF WHEN INSTALLING. For all new constructions, please use a certified electrician.

5. Can I retrofit this hard-wired to a plug-in or vice versa?

Yes, a plug-in fixture can be turned into a hardwire fixture and a hardwire fixture can become a plug-in fixture. For many products we will provide all the necessary hardware to make these changes, if not, you will need to purchase the necessary hardware.

6. Is this light compatible outside North America?

Our lighting is only warranted in Canada and the United States.

7. Can these lights work on a dimmer?

Dimmability is related to the light bulb and the wall switch, not the light fixture. All our hardwire fixtures are compatible with dimmable light bulbs. We recommend using a dimmer switch, as it extends the life of the bulb and allows for energy saving and great ambiance. If using a LED bulb, please ensure both your LED bulb and dimmer switch are compatible.

1. How many boxes will my sofa come in?
   Sofas are boxed and shipped in parts. Each seat is packaged in a box. Armrests will be packaged together by the pair. So, for example, a 2-seater sofa will come in 3 boxes; 2 seats, and 1 set of armrests.
2. How will my sofa be delivered?
   We ship all our furniture, including sofas, through FedEx. Packages will be left near your front door when they are delivered. Apartment dwellers should check with their office as to how they handle packages since delivery policies vary based on the apartment complex. 
3. Will all my boxes arrive at the same time?
   We sure hope so! But, sometimes FedEx will separate deliveries. It's best to allow 24-48 hours for all your boxes to arrive before reaching out.
4. Are the boxes heavy and how much do they weigh?
   Weight for individual parts vary based on different sofa styles. You should expect each box to weigh 35 pounds or more. 
5. Are the cushions washable?
   Yes! Depending on the style of sofa you purchase, some seat cushions can be removed to be washed. If not, it's best to clean with a soft soap and lukewarm water.
6. What is the warranty coverage for sofas?
   Our sofas come with the same Lifetime Manufacturer Warranty that we offer on all our products. We'll cover any manufacturer defects or damage! 
7. Are replacement parts, like seats, available for purchase?
   Not at this time. If you receive a damaged seat, we can send you a new one.
8. Can these sofas be used outside?
   It's best to use our sofas indoors. For outdoor furniture, we have a few great options!
9. Can I customize how I build my sofa?
   If you order a modular sofa from us, you can flip and reverse it however you like. Think "couch legos" to be able to move seats around as you need. Each seat locks in with the one next to it, so you can add, remove and adjust however fits your space. And, the armrests can be flipped to be on either side of a seat.
10. Can I order a swatch of the sofa fabric first?
    Absolutely! Free Swatch samples are available on our website. 
11. How much can the sofa support in weight?
    All our sofas can support maximum 300 pounds per seat. Our loveseats can support up to 380 pounds total. 
12. Can I return a sofa once it's built?
    For Returns, check out our Return Policy. Our Customer Happiness Team is available to help with any issues you have and to help organize a return or refund for you if you're not completely satisfied with your new sofa(s).